We would like you to be happy with your purchase. If for any reason you're not, you may return them to our Hyde Park store within 10 days of purchase. We'll give you a full refund, replacement or exchange, provided you have the original tax invoice and the items are in a saleable condition. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.
- Items purchased on our sales are subject to a separate returns policy.
- Gift cards cannot be refunded.
- For hygiene reasons underwear, swimwear and earrings for pierced ears may not be returned or exchanged.
- Our delivery agents are not authorised to accept returned items.
Your refund will be credited to your payment card as specified on your proof of purchase. If you are returning or exchanging a gift, you will be refunded via a Jelli gift card. Please note that we cannot make cash refunds for items purchased online.